Rail and Stile Shipping Process and Frequently Asked Questions
At Rail and Stile, our passion is curating and lacquering vintage, contemporary and antique furniture to your specifications. In order to get your new piece of furniture from our shop to your home or business, we partner with other small businesses that specialize in white glove shipping and delivery.
The Shipping Process
Once we have a good idea of the completion date of your piece of furniture, we contact our shipping partners to find out their schedule and route. We will arrange for transportation of your piece with our partner company that will be able to get it to you the earliest. When the transport vehicle arrives at our shop, your piece(s) are individually wrapped in blankets to protect them from damage that can occur when traveling over long distances. We provide the shipper with all of your contact information that you provide us and we will provide their contact information with you. By providing your contact information to the shipper, it helps to ensure a smoother process for delivery. They will contact you to set up a time for delivery of your piece of furniture. Once your piece arrives at its destination there are 2 levels of service. Some of these companies will move the piece from their vehicle into your exact desired location. Others will deliver to foyer only. The cost of shipping is reflective of the level of service and we can discuss that with you upon purchase.
Why do we use smaller shippers and not larger, well-known companies like Metropolitan?
We prefer to partner with smaller companies because it has been our experience that the larger shippers tend to take longer to get you your piece(s) of furniture. These companies often use warehouses to store your pieces until there is a truck heading your way. Your piece could be sitting in a warehouse for a month or more while they wait for a truck to be in your state/town. This increases the times the furniture is handled and moved. Our smaller delivery partners take your piece of furniture from our shop and deliver it directly to your door. The fewer times the piece of furniture is handled the less likely it is to be damaged in transit.
Another reason we use smaller shippers is that it has been our experience that larger companies are more difficult to work with when a piece of furniture is damaged in transit. We want you to have the best possible experience from start to finish and that includes receiving your furniture in the same condition that it was in when it leaves our shop.
What happens if my piece is damaged in transit?
As careful as everyone tries to be, damage sometimes happens in transit. When damage occurs during transit, our white glove shipping partners will bring your piece back to us to repair and then ship back to you free of charge.
Why can’t I have a local refinisher repair the piece?
If there is a refinisher locally who is familiar with spraying pre-catalyzed nitrocellulose lacquer, then that might be an option for you. You would need to talk to the shipper regarding who would pay for that repair. It would not be us. Whereas if you send back to us through our shipping partner there will not be a charge.
Can I arrange for my own shipping?
If you wish to arrange for your own shipping you can. However, we cannot be held responsible for damage that may occur during the shipping process. We will be happy to help repair your piece of furniture and get it back to you, but the cost of the repairs and shipping charges will be at your expense.
What if I am purchasing multiple pieces from you. Can I have them shipped as they are completed?
We can ship pieces as they are finished, but this will be the more costly option for you. If you can wait for all of your pieces to be finished, it will save you money in shipping costs.
Why has my piece of furniture been delayed?
Because we partner with shippers that are smaller, they create routes weeks in advance. Sometimes they are not making deliveries to your area for several weeks. Their routes can also change for a variety of reasons. We will continue to work with you to get your piece(s) to you as quickly as we can. Once your new piece has left our shop, if there is a delay in getting it to you, the shipper will reach out to you directly. We have little control over the piece once it has been turned over to the shipper.
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